Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Can I add items to my order?
We can absolutely try! Please shoot us an email at firstname.lastname@example.org. If it is within 24 hours of placing your order, we will add the items to your original shipment so that you will not have to pay for additional shipping. Unfortunately, if your order has already been processed, we won't be able to make any changes and you will need to place a new order.
Can I change my delivery date?
Yes, if your order has not shipped out yet. Just email us at email@example.com and we'll help you out. However, if your order has already shipped, we won't be able to speed up or slow down the shipment. Once it's shipped, please contact 1-800-GO-FEDEX. For future deliveries, you must contact us at least a week before your shipment date to adjust the future delivery date. This applies to requesting both sooner delivery dates and later delivery dates.
Can I change my order’s shipping speed?
You can add expedited shipping onto your order if your order has yet to ship by emailing us at firstname.lastname@example.org. Most orders have a processing time of 24 to 48 hours, please keep that in mind while checking out, as we are unable to change an order's shipping speed if it has already been shipped.
What if my order is a gift or I want to send a gift card?
We are happy to help you send a gift! All you need to do is enter the gift recipient's name and address in the shipping section (Remember, no P.O. Boxes!). No need to worry about the price of the items being revealed to the lucky recipient either. We do not include a packing slip or receipt in the package. All statements regarding your order will be sent digitally via email, so only the purchaser will be able to see that information. If you would like to send a Roomify Gift Card to someone special – check them out here. Gift cards are delivered via email and contain instructions on how to redeem them at checkout. Our gift cards have no additional processing fees. If you make a purchase with a gift card and request a refund, the funds will automatically be credited back to the gift card. Gift cards themselves are non-refundable. If you would like to return an order that was gifted to you, reach out to us via email at email@example.com and we can give you a hand.
Can I place my order over the phone?
Yes, of course! Give us a call during business hours and we will help you out. Business hours are 9 am to 5 pm, Monday - Friday.
The design/style/size I want is out of stock. When will it be available?
Don’t worry! Most of our products do come back in stock after they sell out. The best way to stay informed on the styles you love is by selecting "Notify me when available." and by subscribing to our newsletter. You'll be emailed as soon as the product is back in stock. If you have any other questions, please live chat us or shoot us an email at firstname.lastname@example.org. Let us know what products you’re interested in and we’ll get right back to you with info about when they’ll be back in stock.
Can I place an order for a future delivery date?
Definitely! When you check out, you’ll notice we have a delivery calendar. Simply select the future date when you’d like your package to arrive. If you’re coordinating your package delivery with your move-in date, we recommend verifying that your college dorm or apartment mail room is accepting packages by that date. Please note that we absolutely cannot ship to P.O. Boxes. If you are shipping to a Campus Box, please phrase it as "Box" or "Campus Box," not P.O. Box, so that we can successfully get you your package.
How do I use a promo/coupon code?
When you checkout, under your items there is a text box that reads “Gift card or discount code”. This is where you enter a your code. Always enter the code as you see it and double check before moving forward. Next you will click the grey “Apply” button to the right of the box. This will check your code and apply the discount to your order. Our coupon codes cannot be stacked on top of one another, only one coupon can be used per order. Promotions only apply to orders placed during the time of an active promotion, not orders placed before or after the promotion.
If I purchase something for a later date, when do I get charged?
You will get charged as soon as you purchase your items. So, as soon as you hit that "Complete Order" button, the money will be taken out of your account! Payment acceptance is not an indicator of shipping or processing.
Can I change my shipping address?
Yes, you can change your shipping address if your order has not shipped out yet. Just email us at email@example.com. If your order has shipped out, we can reroute it to a different address, but this incurs a $15 service fee. You must contact us at least 48 hours before the expected delivery date in order for us to reroute the shipment. Rerouting a shipment to a different address will also cause the order to be delayed by approximately 1-2 business days per estimate by FedEx. Roomify is not responsible for additional wait times incurred during this process. All questions regarding a rerouted shipment can be directed to FedEx at 1-800-GO-FEDEX.
Returns & Exchanges
What is your return policy?
Since we recognize that you may shop for your big move months before your move-in date, our “drop period” is a full 100 days from the time of delivery. That means you can return any order for any reason within 100 days of its delivery! Once we've received your return, we'll issue a refund for the returned items in their original packaging. If you've taken the items out of the packaging but include the packaging in the return, we'll still issue the refund. You can still receive store credit for items not returned in or with their original packaging. The refund or store credit amount is the amount you paid for those items and won't change even if the price of those items has changed. The amount also doesn't include the order's shipping costs. Comforters, Dorm bundles, Apartment sets, and orders over $95 are eligible for free returns. For returned orders less than $95, you have the option of receiving a full refund by using your own shipping label, receiving a partial refund if you use our shipping label, or receiving store credit by using our return label. If you choose to receive a partial refund and use our label, the shipping fee will be deducted from the amount we refund you. This fee is the actual FedEx cost of shipping and is determined by your location and items to be returned. If you are using our return label, all you have to do is print it out, slap it on the box, and drop it off at your nearest FedEx. If you can’t drop it off at FedEx, you can give FedEx a call and request a pickup. Additional fees may apply. You can reach FedEx at 1-800-GO-FEDEX.
What is your exchange policy?
Just like our returns, you have a full 100 days from the time of delivery to exchange your order for something different. Outfitting your space isn’t easy and we want to make sure you have the wiggle room to make a change if you want to. Just go to our returns page and enter the email you used for your order along with your order number. Please include the items you would like to receive in exchange in the notes section of the return request. Once your exchange is authorized, you'll receive step-by-step instructions and a prepaid shipping label. If the value of the items you’d like in exchange is less than the original item, we will refund you the difference. If the value of the items you’d like in exchange is more than the original item, we will email you an invoice for the difference. We will send you your exchange as soon as we receive your return. If you are using our return label, all you have to do is print it out, slap it on the box, and drop it off at your nearest FedEx. If you can’t drop it off at FedEx, you can give FedEx a call and request a pickup. Additional fees may apply. You can reach FedEx at 1-800-GO-FEDEX.
How will I be refunded for my return?
We will refund the card you used to place your order once we receive your return. Your refund amount is the amount you paid for those items and does not change if the price of those items changes. Your refund amount does not include the order's shipping costs. So, if your order was for less than $95 and you paid for shipping, you will be refunded for the items you send back, but not for the cost of shipping. If you choose to do a partial refund and use our shipping label, your refund amount will not include the cost of the shipping label. If you paid with a gift card, the funds will be added back directly to the gift card. Gift cards are nonrefundable.