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Frequently Asked Questions

What's the difference between a comforter and duvet cover?

Duvet covers act similar to pillowcases for your pillows. Duvet covers require duvet inserts. This is helpfully when you're ready to wash your bedding or change your style. Since all you need to do to clean your duvet is slip your cover off, duvets are often used without a top sheet. We also sell duvet inserts https://www.roomify.com/products/duvet-insert/ Comforters do not require inserts. We strongly recommend using your top sheet with your comforter.

What is your return policy?

Since we recognize that you may shop for your big move months before your move-in date, our “drop period” is a full 100 days from the time of delivery. That means you can return any order for any reason within 100 days of its delivery! Once we've received your return, we'll issue a refund for the returned items in their original packaging. If you've taken the items out of the packaging but include the packaging in the return, we'll still issue the refund. You can still receive store credit for items not returned in or with their original packaging. The refund or store credit amount is the amount you paid for those items and won't change even if the price of those items has changed. The amount also doesn't include the order's shipping costs. Comforters, Dorm bundles, Apartment sets, and orders over $95 are eligible for free returns. For returned orders less than $95, you have the option of receiving a full refund by using your own shipping label, receiving a partial refund if you use our shipping label, or receiving store credit by using our return label. If you choose to receive a partial refund and use our label, the shipping fee will be deducted from the amount we refund you. This fee is the actual FedEx cost of shipping and is determined by your location and items to be returned. If you are using our return label, all you have to do is print it out, slap it on the box, and drop it off at your nearest FedEx. If you can’t drop it off at FedEx, you can give FedEx a call and request a pickup. Additional fees may apply. You can reach FedEx at 1-800-GO-FEDEX.

The website says "Twin/Twin XL" and "Full/Queen". What does that mean?

The length of a twin xl is 5 inches longer than a twin. The width is the same in both. Dimensions of a twin are 39" by 75", where a twin xl is 39" by 80". The size of our twin xl comforter is 66" by 86".

Dimensions of a full are 50" by 75" and dimensions of a queen are 60" by 80". Our full/queen comforters are 80" by 86" so they fit both sizes.

I cant find my sham. Is it missing?

Chances are the sham is hidden in the comforter. Since they come wrapped very tight, the sham can be hidden against the comforter. Try looking on all sides of the comforter to find it.