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Frequently Asked Questions

FAQ

Ordering

Can I add items to my order?

Can I change my delivery date?

Can I change my order's shipping speed?

What if my order is a gift or I want to send a Gift Card?

Can I place my order over the phone?

The design/style/size I want is out of stock. When will it be available?

Can I place an order for a future delivery date?

How do I use a promo/coupon code?

If I purchase a set for a later date when do I get charged?

Can I change my shipping address?

Shipping and Tracking

How long does shipping take?

Do you offer expedited shipping?

Can I have my order delivered at a future date?

What is the cut-off time to ship out orders that day?

How do I track my order?

My order status is "unfulfilled” — what does this mean?

Do I have to pay duties or taxes on my international shipment?

How long does it take to ship international orders?

Can you deliver to P.O. boxes?

What if my package is missing, lost, or stolen?

Products

Can I customize my bundle?

The design/style/size I want is sold out. When will it be back in stock?

How do I use my bluetooth speaker?

I am missing a pillowcase or sham, where is it?

What is the difference between a Duvet Cover and a Comforter?

Returns/Exchanges

What is your return policy?

What is your exchange policy?

How will I be refunded for my return?